At Fashionbays, managed by Hexilytix Ventures Private Limited, A grievance refers to any problem or dissatisfaction stemming from a product or service purchased via our platform, for which you seek a solution. This includes, but is not limited to, issues such as product defects or quality concerns, delayed or incorrect deliveries, payment problems, difficulties with returns, refunds, or exchanges, dissatisfaction with customer support, and questions about our policies.  

How to Submit a Grievance  

If you encounter any issues, we encourage you to contact us through our available support channels. The process is as follows:  

• Visit the Contact Page    
  Access to Contact Us section on our website.    
   
• Select Your Concern    
  Choose the category or topic that best matches your issue.    
   
• Submit Your Details    
  Provide comprehensive information including your order ID, a description of the problem, and any relevant documents or photos.  

Once submitted, our customer support team will evaluate your grievance and respond accordingly.  

Escalation to Grievance Officer  

If your issue remains unresolved or you are unhappy with the response from our support team, you can escalate it to our appointed Grievance Officer, in accordance with the Information Technology Act, 2000, and other applicable regulations.  

To ensure transparency and compliance, Fashionbays has designated a Grievance Redressal Officer responsible for supervising complaint resolutions, ensuring fairness, and handling escalated or unresolved concerns. You can contact the Grievance Officer via email at hexilytixventurespvtltd@gmail.com, hexilytixventuresauthorizes@gmail.com.  

Grievance Resolution Process  

• Acknowledgement: We will confirm receipt of your grievance within 48 hours via email.    
   
• Reference ID: A unique ticket or grievance number will be issued to you for tracking the status of your complaint.    
   
• Resolution Timeline: Our team, along with the Grievance Officer, will strive to resolve your issue promptly, generally within 7 business days or as required by law.    
   
• Regular Updates: You will receive ongoing updates about your grievance’s progress through your registered communication channel.  

Closure of Grievance  

Your grievance will be deemed resolved and closed under the following conditions:  

• You receive a satisfactory solution from our support or Grievance Officer.  
• You do not respond to our communications within a reasonable time after a resolution has been proposed.  
• A final resolution has been communicated in line with our policies and applicable legal requirements.  

Contact Information  

For any questions or to file a grievance, please contact us at: hexilytixventurespvtltd@gmail.com, hexilytixventuresauthorizes@gmail.com.  

Important Note  

This policy may be updated periodically. Please refer to our Terms of Use and Privacy Policy pages for the most current version.