At Fashionbays, managed by Hexilytix Ventures Private Limited, we’re committed to providing you with a straightforward and enjoyable shopping experience. In this policy, “we,” “us,” and “our” refer to Fashionbays, while “you,” “your,” and “user” mean our valued customers. By purchasing through our platform, you accept the return and refund terms outlined below. If you need to send an order back, here’s a clear guide to our return process for your convenience.
Step 1: Submit a Request
Send an email with your Order ID and reason for return at hexilytixventurespvtltd@gmail.com, hexilytixventuresauthorizes@gmail.com.
Step 2: Provide Supporting Images
If the product is damaged, defective, or incorrect, please include clear photos highlighting the issue to speed up the process.
Step 3: Follow Return Instructions
Once approved, we will provide you with detailed steps on how to return your item.
We reserve the right to deny returns that fail to meet our guidelines.
After receiving your returned item, our team will inspect it to verify it meets the return criteria. You will be informed about the approval or rejection of your refund. If approved, the refund will be processed and credited to your original payment method within 5 to 7 business days. A confirmation email will follow once the refund is complete.
If the returned item partially meets our return standards (such as minor damage or missing packaging), we may issue a partial refund at our discretion.
If your order arrives damaged, faulty, or not as ordered, please file a return request within 48 hours of delivery. Attach clear photos or videos of the issue in your email to help us resolve it quickly.
For any questions or support regarding returns or refunds, please contact our customer care team at hexilytixventurespvtltd@gmail.com, hexilytixventuresauthorizes@gmail.com.
Thank you for shopping with Fashionbays. We value your trust and are dedicated to making your experience outstanding.